At DIAVON we know that buying MANUFAKTURDIAMANTs must be a transparent and pleasant experience. That's why we take all necessary measures to make your purchase risk-free. Please note that DIAVON MANUFAKTURDIAMANTs are only sold B2B. If you are a private customer, please contact us and we will put you in touch with one of our partners in your region.

Insured shipping

The transport of our MANUFAKTURDIAMANTs takes place via environmentally friendly, insured shipping. We will charge you shipping costs of €4.99 within Germany. For orders with a value of goods of EUR 1,000 or more, we deliver your order free of charge.

Accepted payment options

In the case of payment on account, the invoice amount must be settled within 14 days of receipt of the goods.

We offer you the following payment options:
On account, PayPal, Klarna, Maestrocard, Mastercard, Visacard, American Express, Apple Pay and Google Pay.

If you have any questions about your bill, please send us an email to account@diavon.de .

Our most important asset is your complete satisfaction. That's why at DIAVON we make sure that your MANUFAKTURDIAMANTs meet and even exceed your expectations. If you are still not satisfied after receiving your order, you can return your item.

Returns

We accept returns within 7 days from the day you received your item.

Please contact our customer service for this. To the contact information .

Need a return label?

Please note that only items ready for dispatch can be returned. After the return has been created, you will receive an e-mail with all the relevant information and, if applicable, your return label.

A responsible approach to nature is particularly important to us, which is why we only use environmentally friendly packaging materials from our supplier WP Westpack for our MANUFAKTURDIAMANTs.

Environmentally friendly packaging materials

The tissue paper and shipping boxes we use are made from FSC®-certified paper and cardboard and recycled materials. The FSC® label guarantees, among other things, responsible management of the forest by only felling as many trees as the forest itself can reproduce. When selecting the jewelry bags, for example, we also made sure that only ecological and Fairtrade-certified cotton was used for the production.